What is considered an emergency? A true emergency is a fire, flooding, no water or no power to your home that cannot be resolved by the local utility company, a gas leak, or no heat when its below 55 degrees outside. All other requests will be handled the following business day.
Here are some self help tips that might help you till a tech can arrive to your home to assist you.
- FIRE, call 911 and then call us.
- NO WATER OR POWER at all, call the local utility company first to see if services are down for your neighborhood. If you have lost partial power, most likely the a GFCI Outlet is tripped or a Circuit Breaker is tripped. GFCI outlets are typically located in bathrooms, kitchens, and garages, they will have two buttons, one to test and one to reset, click the reset button on each GFCI outlet. If the GFCI outlet reset doesn't work, you'll need to reset a circuit breaker, please view this video How To Reset A Tripped Circuit Breaker
- GAS LEAK - Immediately leave the property and call your gas company to come to your home to do a gas leak check and then call us.
- GARAGE DOOR STUCK CLOSE maybe the power is out or your electronic garage door opener will not open, follow the directions to manually open your garage door. Pay attention to the warnings. Door keeps bouncing back open? Check your sensors sounds like something is blocking them or they are not lined up.
- WATER LEAK: If you have a water leak, and it's fresh water, please try to turn the water line valve clockwise to close the valve and stop water to the source. A large bucket or bowl may be needed to collect water. Once the water leak is controlled, please submit a work request online. Is your toilet leaking? Then turn it off at the base. Do not use it till plumber can come and repair it.
- HEATING/AC is not working at all, here are a few steps you'd need to try at home to see if there is a simple fix before contacting our office: 1) FILTERS: Have you changed your HVAC filter(s) as required per the lease? A clogged filter can stop a furnace or ac from working properly. 2) THERMOSTAT: Do you have a Mercury dial or electronic programmable thermostat? If a electronic programmable thermostat, is the thermostat working? Does the display on the thermostat light up? You may need to change the battery in the thermostat. 3) Finally, have you checked the circuit breaker in the electrical panel to make sure there is power going to your ac? To reset a circuit breaker, please view this video How to Reset a Tripped Circuit Breaker. The Circuit Breaker is typically located by the unit outside on the side. If the above steps did not correct the issue, please place a work order request on your portal. The repair will be handled as quickly as we can get a technician to your home.
- DISPOSAL is it not working or making a humming noise? It may have something stuck in it. Use the reset button on base to reset motor. It also has a crank that you can turn the motor to unclog the motor if jammed.
- SEPTIC ALARM is it going off? Check the breaker is it tripped? A lot of times it can get tripped especially after a storm. Also if you can open the lid to your tank you might have a piece of toilet paper hung on your float causing the alarm to go off.
Still having issues then please log into your tenant portal and submit a work request!