Tenant Frequently Asked Questions


 

When is rent due?

Rent is due on the first day of the month – even when the first is over a weekend or on a holiday. Rent is late on the fith day of the month. There are no grace days.

 

Can I pay my rent online?

 

YES – login to your Tenant Portal to make an online payment. Online payments must be initiated on or before the fith day of the month to be on time. You may also setup a auto payment.  There is no fee for paying with an e-check. There is a processing fee to pay with a credit card.

 

What happens if I cannot pay my rent on time?

You should contact our office as soon as you know your rent will not be on time. When you pay rent late:

You will be charged a late fee

You will receive a eviction notice

Late payments will be reported on your credit report.

 

When is rent late and what is the late fee?

Rent is late after the 5th day.  The late fee is 5% of monthly rent.

 

What happens if my payment bounces?

If your payment is returned for any reason, then you will owe rent PLUS late fee (5% of monthly rent) PLUS $25 NSF fee. Late rent and fees must be paid with cashier’s check or money order. And, all future payments must be paid with cashier’s check or money order.

 

Is renter's insurance required?

Yes. Renter’s insurance is required. A minimum of 300,000 liability insurance is required if you have pets. Provide proof of insurance when you pick up your keys. Renter’s insurance protects your personal belongings.

 

Will paying rent on time help my credit score? What about late payments?

YES! Paying your rent on time will help raise your credit score.

Paying rent late will also be reported on your credit report.

 

Do you require a special Move out Notice?

 

YES! You are required to contact our office and we will email you a Notice to vacate form that you can fill out and turn into our office. This will be required in order to submit your official notice to vacate to our office.